Ahmed Seddiqi & Sons started as one man’s passion over sixty years ago and is now recognized as a pioneer among leading retailers in the United Arab Emirates. Ahmed Seddiqi & Sons represents 90% of the world’s luxury Swiss watch brands, more than 60 luxury timepieces and jewelry brands, across 51 destinations in the UAE.
Their Business Pains
Like all thriving companies, Ahmed Seddiqi & Son’s operational infrastructure is inundated with ever increasing volumes of documents, which was overwhelming their existing document management system. Their current input is up to three thousand files per day. With this volume of throughput, business processes were long and tedious. Storage was also becoming problematic. Audits under their existing system were time consuming and unnecessarily complicated.
The hunt was on to resolve the problem, and Cube Innovations demonstrated that they could provide a readily available ECM solution, Contentverse. Cube complemented the solution with the necessary professional services that not only met Ahmed Seddiqi & Son’s immediate needs but laid a foundation for the future. As the local distributor and product implementation partner of Computhink, Cube Innovators successfully implemented Contentverse based on their expertise of installing the system for other retail/FMCG and distribution sector clients.
The application has a familiar user interface making it easy to use, speeding up user adoption. The automated input module, Easy Index, streamlines the input by auto-filing and auto-indexing documents, which is then automatically submitted to the appropriate workflow processes. The compression technology available in Contentverse with the resulting reduced file sizes was also a significant factor, allaying the storage concerns. Version/revision, notification & alerts, and the audit trail features rounded out the immediate product requirements. Cube Innovators Technologies’ experienced pre sales and implementation teams combined with the product requirements to seal the deal.
The Benefits Experienced
The system has been implemented to solve the most critical issue, in the Accounting department. Contentverse immediately resolved and streamlined the majority of the daily input.
Cube Innovators’ Contentverse implementation plan was completed on schedule, resulting in a very smooth transition. All project goals were met in record time. All accounting related workflows now provide transparency for the customers and accelerated processing times. Documents that previously took over a day to process are now completed within two hours. The unparalleled file compression available has minimized storage requirements. Audits and compliance verification are now readily available with the appropriate supporting documentation accessible on demand.
The added bonus of the centralized access to electronic documents ensures a timelier response time to customers’ inquiries and improves customer satisfaction levels. With the time-consuming manual element of document retrieval removed, staff can now focus on other core business activities.
“Contentverse offered exactly what we expected and more,” said Ahmed Seddiqi & Sons. “So we have no hesitation in recommending their products and services.”